Draft programme
| 13:00–13:30 |
Walk-in and registration |
| 13:30–14:00 |
Session 1: Intro-50 years OECD Guidelines & 25 years NL NCP Welcome - By chair of the day Roel Nieuwenkamp Keynote speech: the importance of 50 years OECD Guidelines: looking back and looking ahead - By Mark Jacobs Director of International Market Regulation and Trade Policy Presentation NCP - By NCP Chair Rutger Goethart and NCP member Liesbeth Enneking |
| 14.00 – 15.00 |
Session 2: What is effective remedy? The OECD Guidelines, what they expect - By Emily Norton, OECD Secretariat Effective remedy, what have we learned? - By Kari Otteburn, PhD postdoctoral fellow at KU Leuven Upcoming legislation, CSDDD on access to remedy - By the Netherlands Authority for Consumers and Markets (ACM) Joint Q&A and plenary discussion |
| 15.00 – 15.20 | Break |
| 15.20 – 16.30 |
Session 3: From policy to practice - How do you set up an effective grievance mechanism? Setting up a complaint mechanism - By Kirstine Drew Chief Complaints Officer, International/Pakistan Accord complaints mechanism The corporate perspective: Complaint mechanisms in practice The complainant’s perspective: Complaint mechanisms in practice from perspective of (potential) complainant Joint Q&A and plenary discussion |
| 16.30 – 16.45 | Session 4: Wrap‑up - what do we take from 50 years of practice? |
| 16.45 – 18.00 | Drinks and networking |